Our mission, our commitments, our evidence
A Société à Mission (French mission-driven company) since 2023 and B Corp certified. Everything that underpins and verifies our commitments, in one place.
Our purpose
Meelo is a French fintech, a Société à Mission and B Corp certified, committed to tackling over-indebtedness and promoting economic inclusion.
“Meelo fights over-indebtedness and promotes economic inclusion through technology that is responsible, transparent and in the service of fair decisions.”
To pursue it, we have set ourselves three statutory objectives:
A mission under independent oversight
Written into our articles of association
Meelo's purpose and statutory objectives are written into its articles of association (article 2.2, updated on 11 June 2026).
Verified every year
Meelo has been a Société à Mission since June 2023: every year, an Independent Third-Party Body (OTI) verifies how our mission is being carried out, and its report is published before the end of February.
Overseen by a mission committee
A mission committee, separate from the management bodies, monitors how our mission is being carried out.
Driven by senior management
Under our articles of association, our strategic committee is committed to taking into account the social, societal and environmental consequences of its decisions for all our stakeholders. CSR is reviewed every two months by the Executive Committee, led by our CSR sponsor. Social, environmental and ethical impact issues are built into strategic decisions.
Dialogue with our stakeholders
- Regular discussions with our clients and partners on the impact of our solutions
- Consultation with employees and the works council
- Materiality analysis to identify our priority issues with our stakeholders
- Dialogue with our suppliers under our Supplier Charter
- Dialogue with the B Corp community and our non-profit partners
A concrete example
These mechanisms help shape our product and strategic decisions.
For example, discussions with the works council led to the introduction of a leased bike fleet for commuting (May 2026).
Our impact commitments
Not greenwashing. A rigorous external audit (B Corp).
A purpose written into our articles of association (Société à Mission).
A public score. Reassessment every 3 years.
The 7 impact topics of the B Corp standards
Governance and stakeholders
Transparency and ethics in our decisions, dialogue with our stakeholders.
Fair work
Wellbeing at work and continuous training: we invest in our teams.
JEDI (justice, equity, diversity, inclusion)
Equal opportunities for everyone, in our team as well as in our solutions.
Human rights
Respect for human rights towards our employees, suppliers, clients and the people affected by our solutions.
Climate action
Measuring our carbon footprint (first assessment in 2025) and an action plan.
Environment and circularity
Responsible choices: hosting, travel, suppliers.
Public affairs
No lobbying activity and no political contributions.
Meelo is committed to...
Designing, developing and processing data and artificial intelligence systems in a fair, transparent and ethical way.
Measuring its performance not only in financial terms, but also in terms of its social, societal and environmental impact.
Developing responsible solutions for its clients, thereby making their offering accessible to new beneficiaries through economic inclusion, without the risk of over-indebtedness.
Human rights, climate, diversity and inclusion
Human rights
Meelo is committed to respecting human rights as recognised by the United Nations Guiding Principles on Business and Human Rights, the International Bill of Human Rights (including the Universal Declaration of Human Rights) and the International Labour Organization Declaration on Fundamental Principles and Rights at Work, with regard to its employees, its suppliers and service providers, its clients and the people affected by its solutions (fairness and non-discrimination of AI models, protection of privacy).
UN Global Compact · Supplier Charter · Ethics Charter · Complaints procedure
Climate
We measured our carbon footprint for the first time in 2025 (116 tCO2e). Our climate action plan, approved by the Executive Committee, sets a target of −20% emissions per employee by 2030 and provides in particular for 100% electric company cars in 2027 and, for flights, Europe only unless approved by the Executive Committee. We will report on our progress every year.
Diversity & inclusion
Meelo is committed to offering everyone the same opportunities, combating all forms of discrimination and making inclusion a reality, within our team as well as in our solutions. This commitment guides our recruitment, our management practices and our clients' access to finance. It applies to all our activities, our partners and our suppliers, has been approved by the Executive Committee and is driven by a JEDI action plan monitored by the Executive Committee.
Collective action & skills-based volunteering
Our collective action is aligned with our mission: tackling over-indebtedness and promoting economic inclusion.
Skills-based volunteering
Meelo puts its teams' skills at the service of organisations working on:
Preventing over-indebtedness
Financial education
Banking inclusion
Priority is given to skills-based volunteering that is directly linked to our expertise.
Indicators tracked
Number of volunteering hours completed
Projects supported
Deliverables produced
Indirect beneficiaries
Collective action and local roots
We also act collectively, beyond our own scope: Meelo is an active member of the B Corp Hauts-de-France community, where we share our CSR practices and draw inspiration from those of other committed companies. We also contribute to industry knowledge, for example through the Baromètre du Cash et de la Fraude (Cash and Fraud Barometer) produced with the DFCG.
Bureaux du Cœur · In 2025, we opened our Lille offices to people in precarious circumstances, working with the non-profit Bureaux du Cœur.
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Lobbying and political contributions
Meelo does not carry out any lobbying activity.
The company makes no financial or in-kind contributions to political parties, candidates or election campaigns.
This position is reviewed annually by senior management.
Last updated: 06/01/2026
A question, a concern or a complaint?
At Meelo, we provide a complaints mechanism open to any stakeholder who believes that a situation breaches our commitments.
Who can use this mechanism?
- Clients
- Partners
- Suppliers
- Anyone who believes that an activity of Meelo breaches its commitments
Eligible grounds
- Business ethics and practices
- Human rights and supply chain
- Environment and climate
- Data, AI and products
- Communication, mission and governance
What is not covered here
- Questions from Meelo employees, who have a dedicated internal channel.
- Sales or support requests about our solutions: contact your usual point of contact or contact@getmeelo.com.
- Requests relating to your personal data (access, rectification, erasure), which follow the procedure described in our privacy policy.
How complaints are handled
Acknowledgement of receipt
Within 7 days.
Assessment of the situation
Confidential review of the report.
Reasoned response
Or an action plan, communicated within 3 months.
If necessary, further discussions may take place. Complaints received and the action taken are reviewed in an annual report presented to the Executive Committee.
Who handles your complaint?
- The complaints officer
- An internal contact
- An external channel, for complaints concerning the Executive Committee or those responsible for the mechanism
Dedicated address: signalement@getmeelo.com
Protection against retaliation
Reports are handled confidentially. In accordance with the French Sapin II law, no retaliatory measures will be taken against anyone who has reported a matter in good faith.
Contact us
Write to us at signalement@getmeelo.com or use the form below.
Our reference documents
Our CSR policy is the framework document that brings together our mission governance, our social commitments and our environmental commitment. It covers the seven impact topics of the B Corp standards and is supported by detailed reference documents, available below.
Meelo's CSR Policy
Our framework document: mission governance, social and environmental commitments.
Ethics Charter
Corruption, fraud, conflicts of interest, data protection, AI ethics, non-discrimination.
Climate action plan
Our environmental approach and the actions we are taking to reduce our carbon footprint.
Supplier Charter
Our social, environmental and ethical expectations of our suppliers.
Independent Third-Party Body report
Annual verification of how our mission is being carried out.
On request: Request the report
We publish our social and environmental performance every year.
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